Terms of Service

1. Acceptance of Terms

By accessing or using the CenseoAI website (censeoai.ai), including any interactive tools, demonstrations, or services provided through the site, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.

These terms apply to all visitors, users, and clients of CenseoAI. Additional terms may apply to specific consulting engagements and will be outlined in separate service agreements.

2. Description of Services

CenseoAI, operated by Censeo Marketing LLC, provides the following services through our website and direct engagements:

• Business Process Consulting: Process diagnosis, systematization, and ongoing optimization services for B2B companies.
• AI Solutions: Elevaite AI platform, AI Revenue Acceleration systems, and Revenue Operating Systems.
• Interactive Demonstrations: AI chat assistants, document processing tools, SOP generators, training material generators, and other demo tools available on our website.
• Educational Content: Discovery tools, ROI calculators, case studies, and business assessment resources.

3. Account Registration

Some features of our website may require you to create an account. When registering, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials and not share them with others.
• Promptly update your information if it changes.
• Accept responsibility for all activities that occur under your account.

We reserve the right to suspend or terminate accounts that violate these terms or are used for unauthorized purposes.

4. Acceptable Use

You agree to use our website and services only for lawful purposes. You may not:

• Use our services to violate any applicable local, state, national, or international law or regulation.
• Attempt to gain unauthorized access to our systems, servers, or other users' accounts.
• Upload malicious code, viruses, or harmful content through our tools or forms.
• Use automated systems (bots, scrapers) to access our website without prior written permission.
• Misuse our AI tools to generate harmful, misleading, or illegal content.
• Interfere with or disrupt the integrity or performance of our website or services.

5. AI-Powered Tools and Demonstrations

Our website offers AI-powered tools and interactive demonstrations for informational and evaluation purposes. By using these tools, you acknowledge and agree that:

• AI-Generated Content: Outputs from our AI tools are generated by artificial intelligence and may not always be accurate, complete, or suitable for your specific situation. AI outputs should not be considered professional advice.
• Demo Limitations: Interactive demonstrations are provided to showcase capabilities and may have usage limits, reduced functionality, or be modified or discontinued at any time.
• No Guarantee of Results: Results shown in demos, case studies, and ROI calculators are illustrative. Actual results from our consulting services will vary based on your specific business circumstances.
• Document Processing: Documents uploaded to demo tools are processed for demonstration purposes only. Do not upload confidential, proprietary, or sensitive documents unless under a formal service agreement with appropriate confidentiality protections.

6. Intellectual Property

All content on the CenseoAI website—including text, graphics, logos, images, software, methodologies, frameworks, and the Elevaite AI platform—is the property of Censeo Marketing LLC or its licensors and is protected by intellectual property laws.

• Limited License: We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal or internal business evaluation purposes.
• Restrictions: You may not reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from our website without prior written consent.
• Trademarks: "CenseoAI," "Elevaite AI," "Censeo Marketing," and associated logos are trademarks of Censeo Marketing LLC. Use of these marks without authorization is prohibited.
• Your Content: You retain ownership of content you submit through our tools and forms. By submitting content, you grant us a limited license to use it for the purpose of providing our services.

7. Consulting and Professional Services

Formal consulting engagements (Process Diagnosis, Process Systematization, Ongoing Optimization, AI Revenue Acceleration, etc.) are governed by separate service agreements that will be provided before work begins. These agreements will detail:

• Scope of work, deliverables, and timelines.
• Fees, payment schedules, and refund policies.
• Confidentiality and non-disclosure obligations.
• Ownership of work product and deliverables.

In the event of a conflict between these Terms of Service and a separate service agreement, the service agreement will prevail for that engagement.

8. Payment Terms

Payment terms for consulting services will be specified in individual service agreements. General payment policies include:

• Invoices are due within the timeframe specified in your service agreement (typically Net 15 or Net 30).
• Late payments may incur interest charges as specified in your service agreement.
• We reserve the right to suspend services for accounts with overdue balances.

9. Disclaimers

10. Limitation of Liability

To the maximum extent permitted by applicable law, CenseoAI and Censeo Marketing LLC, including its officers, directors, employees, and agents, shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services, including but not limited to:

• Loss of profits, revenue, data, or business opportunities.
• Reliance on AI-generated content, recommendations, or outputs.
• Interruption or unavailability of our website or services.
• Unauthorized access to or alteration of your data.

Our total liability for any claim arising under these terms shall not exceed the amount you paid to CenseoAI for services in the twelve (12) months preceding the claim, or $500, whichever is greater.

11. Indemnification

You agree to indemnify, defend, and hold harmless CenseoAI, Censeo Marketing LLC, and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with your access to or use of our website or services, your violation of these terms, or your violation of any third-party rights.

12. Termination

We may terminate or suspend your access to our website and services at any time, with or without cause, and with or without notice. Upon termination:

• Your right to use our website and services will immediately cease.
• Provisions that by their nature should survive termination (including disclaimers, limitation of liability, and indemnification) will remain in effect.
• Active consulting engagements will be governed by their separate service agreements.

13. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved in the state or federal courts located in Grand Traverse County, Michigan.

Both parties agree to attempt to resolve any disputes through good-faith negotiation before pursuing formal legal proceedings.

14. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. When we make material changes, we will update the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated terms. We encourage you to review these terms periodically.

15. Contact Us

If you have questions about these Terms of Service, please contact us: